Wednesday, 26 October 2016

Kenyans Call on Safaricom CEO to Promote its Staff for Exemplary Service

In 1992, the US Congress proclaimed Customer Service Week as a nationally recognised event, celebrated annually during the first full week in October.

Since then, thousands of companies across the United States and around the world celebrate Customer Service Week between October 3 - 7, underlining the importance customers and people, who serve and support customers on a daily basis.

Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization.

In Kenya, days after many companies took to social media to show how they were marking the week, today Kenyans took to the same platform requesting Safaricom’s Chief Executive Officer, Bob Collymore to promote one of his staff.

According to Kenyans on Twitter (KOT) the lady by the name Pauline deserved better as she had exemplified what customer service was.

The five core goals of Customer Service Week are:

Boost morale, motivation and teamwork.
Reward frontline reps for the important work they do all year long.
Raise companywide awareness of the importance of customer service.
Thank other departments for their support.
Remind customers of your commitment to customer satisfaction.